9
TOOLS for SCHOOLS by Advanced Bionics PLATINUM SOUND PROCESSOR Product Guide
PSP Troubleshooting Situations:
Problem Action
Child cannot hear 1. Make sure PSP is on.
2. Check Volume and Sensitivity to ensure they are in the correct positions.
3. Check LED to make sure it is flashing GREEN to loud input.
4. Check battery charge status by turning the processor off and on again and
noting the number of RED flashes. Three to four RED flashes means that the
battery is fully charged.
5. Replace battery with backup rechargeable battery or AA battery pack.
6. Replace Cable.
7. Check the Microphone functionality with Microphone Test Earphones.
8. Replace Headpiece.
9. Contact programming center and/or child’s parent for further troubleshooting.
RED LED is not blinking when the PSP is
first turned on or there is only one blink
1. Replace battery with another rechargeable battery or AA battery pack.
2. Clean battery contacts with an alcohol swab.
RED LED continuously blinks at one-
second intervals and/or Audible Alarm
(if activated) sounds at one second
intervals
1. Make sure the Headpiece is on the child’s head and positioned over the
implant site.
2. Check Cable.
3. Determine if the Microphone is working by following the Microphone Test
Procedures. (Refer to page 7 of this guide for instructions.)
4. Replace Headpiece if during the Microphone Test the Microphone seems faulty.
5. Contact the programming center and/or child’s parent for further
troubleshooting.
GREEN LED does not illuminate to loud
speech close to Microphone
1. Make sure PSP is on and set to a program.
2. Check Volume and Sensitivity settings to ensure they are set correctly.
3. Check battery status by turning off the PSP and then on again. If the battery
is near depletion, change battery.
4. Check the Microphone functionality, using the Microphone Test Procedures.
5. Replace Cable if no sound heard.
6. Replace Headpiece if no sound heard after replacing the Cable.
7. Contact the programming center and/or the child’s parent for further
troubleshooting.
Child reports hearing sounds that are
distorted or static
1. Ensure Cable is not damaged (kinked or frayed) and inserted into the PSP.
2. Try alternative program.
3. Listen for static with the Microphone Test Earphones.
4. Verify that the cable is not twisted or frayed.
5. Replace Headpiece if static is heard and cable appears to be in good condition.
6. Contact the programming center and/or the child’s parent for further
troubleshooting.
(36 paginas)
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