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TOOLS for SCHOOLS by Advanced Bionics PLATINUM SOUND PROCESSOR Product Guide

Troubleshooting the FM System and Cochlear Implant

Keep in mind that you are working with two separate systems, an FM System and a

cochlear implant Sound Processor. The best way to complete troubleshooting is to

begin by separating the two systems and troubleshoot them separately.

Troubleshooting the FM System:

1. Disconnect the FM System from the child’s Sound Processor

2. Verify the FM System is working by listening to the FM System. To do this, plug

the FM receiver into a small speaker (RadioShack) or a Headset FM checker and

verify that the signal is being received and is clear.

3. If the FM System is not working, complete troubleshooting for the FM System as

recommended by the FM manufacturer. Ask the following questions:

• Are the FM transmitter and receiver on the same channel?

• Are the cables on the FM transmitter or receiver frayed or kinked?

• Has the transmitting distance been exceeded?

• Do the batteries for the FM transmitter and/or receiver need to be replaced?

• Is the microphone on the transmitter working?

• Are the FM settings set appropriately?

Troubleshooting the Sound Processor:

1. Can the child hear clearly with the cochlear implant alone?

2. If the child cannot hear with the cochlear implant alone, complete troubleshooting

for the Sound Processor as directed by the PSP Troubleshooting Situations listed

previously in this document.

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