12
TOOLS for SCHOOLS by Advanced Bionics PLATINUM SOUND PROCESSOR Product Guide
FM Troubleshooting Situations:
Problem Action
Child cannot hear
when the FM System
is connected
1. Verify that the PSP is on and at user settings.
2. Verify that the FM System is working, check battery and settings.
3. Verify that your connections are secure.
4. Verify that you are using the proper FM Adapter Cable for the FM System and PSP (Contact
Advanced Bionics and FM manufacturer if you are unsure if the appropriate adapter cable
is in use).
5. Verify that the Audio-Mixing ratio has been set for FM use (50/50 is recommended for
classroom use).
6. Replace the FM Adapter Cable.
7. If problem cannot be determined, contact Advanced Bionics for support.
Child reports noise,
static, or distortion with
the FM System
1. Verify that you are using the proper FM Adapter Cable for the FM System and PSP.
(Contact Advanced Bionics and FM manufacturer if you are unsure if the appropriate
adapter cable is in use).
2. Ensure the Headpiece Cable and FM cable are not intertwined.
3. Increase the physical distance between the FM receiver and PSP.
4. Ensure that the Headpiece Cable and FM cable are not intertwined.
5. Try a different transmitting frequency.
6. Reduce the volume and/or gain on the FM receiver.
7. Ensure that the transmission range is not exceeded—the broadcast range between FM
transmitters and receivers may begin to break up at distances of 40 feet indoors; 120 feet
outdoors.
8. Ensure that there are no “dead spots” in the classroom.
9. Ensure that the transmitter is worn properly.
10. Try a different FM channel.
11. Replace the FM Adapter Cable.
12. If problem cannot be determined, contact Advanced Bionics for support.
GREEN LED on PSP
flashes constantly
1. Reduce the volume and/or gain on the FM receiver.
2. Reduce the volume on the PSP.
Listening responses are
poorer with the FM System
and PSP than with the
PSP alone
1. Verify that the PSP is set to the appropriate program.
2. Verify the PSP volume is set to the user settings.
3. Verify the Audio-Mixing ratio has been set for FM use (50/50 is recommended for
classroom use).
4. Increase the gain on the FM receiver (this may need to be completed by the audiologist as
there is special software to adjust the parameters of the FM receiver).
5. Try a 30/70 mixing ratio. You may need to consult with the child’s programming audiologist
or parent to determine current program settings.
6. If problem cannot be determined, contact Advanced Bionics for support.
Child cannot hear his/her
own voice or other’s voices
in the environment
1. Verify the Audio-Mixing setting (should be set to either a 50/50 or 30/70 mixing ratio).
2. Verify the Processor and FM are at user settings.
3. Verify that the child isn’t experiencing any other complaints.
(36 paginas)
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